Dear valued Customer,

we are steadily working in the background to ensure your internet service is reliable and fast. Our friendly employees undergo constant training to be able to deliver you the best possible service. Should you have a complaint about our service or staff, please let us know immediately. We will do our best to resolve the issue in a timely and effective matter.

Complaint handling

There are a number of ways you can submit a complaint:

  • By phone: +1-877-473-6787 (toll-free)
  • By fax: (+1 403-775-4272)
  • By letter: Tough Country Communications Ltd., Box 2528, Pincher Creek, AB T0K 1W0
  • Online/Email: Contact Form
  • In person: Tough Country Communications Ltd., 949 Waterton Avenue, Pincher Creek, AB

There is no charge for making a complaint. A staff member will get back to you within two business days.

 

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.