Good news for Crowsnest Pass – Sentinel Area

Tough Country is able to service parts of the Sentinel Area East of Coleman, Alberta, with Wireless High-Speed Internet Service now. The area covered stretches from the Crowsnest Lake to Allison Creek Road, including Tecumseh Road. Inquire today!

Merry Christmas and a Happy New Year!

From the staff at Tough Country Communications:

Merry Christmas and a Happy New Year!

Our office will be closed during the holidays, reopening January 3rd, 2017. We have technical phone support available from December 27th to December 30th, 10am to 4pm. Phone: 403-627-4126

Thank you for your patronage,

Bjorn Thielen

General Manager

TC supporting the University of Lethbridge

Tough Country is happy to support the University of Lethbridge in their West Castle Alpine Monitoring Project by delivering Internet to their remote sensing stations in the Castle Mountain Resort area in southern Alberta.

The University installed several remote sensing stations for environmental monitoring situated along the North-East aspect of Gravenstafel Ridge. The Objective is the long-term monitoring of water and energy balance in this Southern Alberta headwater basin.

For more information about this project please visit their website at artemislab.ca

Invoices to be sent out 1st of the Month

Historically Tough Country has sent invoices on the 15th of the month,  for the services in the upcoming month.  We are changing this process,  and will be sending invoices on the 1st of each month.  The March invoices will be sent out March 1st,  and will be due by March 31st.

This should make it easier for everyone to understand their bill.

We appreciate your efforts to keep your account current. If you have any questions or concerns,  please contact us.

PS: We now offer credit and debit payments in the Pincher Creek office!

Tough Country and JRT Wave Email Access

With the new website design some customers had trouble finding the link to their webmail.
If you have a toughcounty.net or jrtwave.com email address, you can access your email here:

mail.toughcountry.net

 

Or simply click on WEBMAIL in the top menu bar. We’ve also listed the email-link under LINKS.

Merry Christmas and a Happy New Year!

Merry Christmas and a Happy New Year from Tough Country Communications!

Over the last five months, Tough Country has been busy upgrading the equipment on existing communication towers, installing new equipment on customer premises, and installing new towers to better serve you. We are committed to continue this work in 2016.

Our office is closed over the holidays from December 24th noon, and will reopen January 4th, 2016 at 8:00am. We will have phone support for emergencies during daytime but not on the statuory holidays.

Looking forward to serving you in 2016.

Sincerely
Bjorn Thielen
General Manager

New Management

September 15, 2015

Dear Tough Country Subscriber:

If you’ve checked in with us lately, you’ve likely noticed some changes at our office. These changes are part of our move to new management, effective August 1, 2015.

As Tough Country’s new General Manager, I’m working with a strong team of people who are as committed as I am to making Tough Country better. We’ve had a busy summer as our team continues working hard to improve access and upgrade technology to serve you better.

With a service area from Lake Koocanusa to Fort Macleod and from Waterton to Maycroft (and all areas in between), we are working out in the tough country restructuring and improving our systems so you can have better high speed internet. Thank you for working with us to make this happen. Your calls and emails help us address problems promptly so that we can help you get back to work.

In addition to our excellent on-the-road technical team, we have two key people in the office to answer your questions. Please check in with them at 403-627-4126 or toll-free at 1-877-473-6787whenever you need support:

Joanne Wells, Office Manager
•    Billing, general inquiries, new customers, troubleshooting.

Chris Murray, Network Administrator
•    Technical support, troubleshooting.

In the coming weeks and months, you’ll see our technical team out and about as we continue working hard to make Tough Country your choice for Southwestern Alberta and Southeastern British Columbia.

We’ll also be in touch with you regularly to let you know when our upgrades are affecting your area. Joanne will check in via email in advance of any major scheduled service commitments.

Thank you for your support! We look forward to continuing to work with you in the tough country.

Sincerely,

Bjorn Thielen
General Manager